What happens after contact
The first reply usually routes the case, requests missing context, or declines unsafe scope.
Coordination only, not diagnosis or treatmentNo doctor ranking or guaranteed appointmentHospital bills remain separate from coordination feesSensitive records move only through an agreed safer handoff
Three possible next steps
The desk may route to a package, ask for more context, or say the request is outside scope.
- Route
- Clarify
- Decline unsafe scope
Complex cases need manual review
A person should check unclear medical, privacy, and logistics risks before any deeper handoff.
- Manual review
- Scope check
- Consent
China Med Helpdesk
Find the right route Find the right route
Initial planned-route sorting for international visitors considering China medical visits, with clear boundaries before the first message.