What happens after contact
The first reply usually routes the case, requests missing context, or declines unsafe scope.
Three possible next steps
The desk may route to a package, ask for more context, or say the request is outside scope.
- Route
- Clarify
- Decline unsafe scope
Complex cases need manual review
A person should check unclear medical, privacy, and logistics risks before any deeper handoff.
- Manual review
- Scope check
- Consent
If this is not the right route
These related medical desks keep the request inside the medical coordination cluster while pointing it to a better first desk.
Second opinions, hospital routes, visit-day support, and Shanghai hospital coordination.
Open medical coordinationCheckup and screening routesChina Health HelpdeskExecutive checkups, early screening, health baselines, and planned review preparation.
Open checkup routesPatient file preparationChina Patient HelpCase summaries, records checklists, translation questions, and privacy-first handoffs.
Open patient prepFind the right route
Initial planned-route sorting for international visitors considering China medical visits, with clear boundaries before the first message.